| Size | 4Y, 3Y, 2Y, 1Y, 5Y |
|---|
Here, we provide essential information to ensure a smooth shopping experience:
1- Shipping Schedule:
Our partner operates from Saturday to Thursday, 10 am to 6 pm, excluding holidays.
2- Maximum Delay:
Any delay beyond 5 days results in automatic return processing.
3- Estimated Delivery:
Orders typically arrive within 2 to 8 working days.
4- Order Tracking:
You'll receive a tracking number via email for real-time updates.
5- Shipping Fees:
Calculated by location and method during checkout.
6- Shipping Locations:
Currently shipping within Egypt.
7- Address Accuracy:
Double-check your address for accurate delivery.
8- Delivery Confirmation:
Email confirmation upon successful delivery.
For assistance, our customer service is ready to help. Thank you for choosing Lady's Cookie – your satisfaction is our priority.
Here's a brief overview of our policies:
1- Eligibility: Replacement/return within 14 days with original invoice and item in original condition.
2- Options:
In-store return with invoice.
Shipping return: Cairo/Giza (80 EGP), other governorates (100 EGP).
3- Exclusions:
No exchange/refund for tights, beachwear, bags, belts, or offers.
4- Procedure:
Notify customer service with invoice details.
Choose in-store or shipping return.
Follow provided shipping instructions.
5- Inspection:
Returned items are inspected for eligibility.
6- Refund:
Issued via original payment method.
For more details or assistance, reach out to our customer service. Thank you for choosing Lady's Cookie – we're here to ensure your satisfaction.
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